VerbaFlo now powers 25% of all Purpose-Built Student Accommodation (PBSA) beds in the UK – equal to 168,000 beds – in signs that adoption of Artificial Intelligence is gaining pace.
The platform automates interactions with customers across voice, email, webchat, SMS and WhatsApp.
Additionally, VerbaFlo has now laid down roots in five new European markets: the Netherlands, Portugal, Poland, Austria, and Germany.
Going forward, the company plans to expand into build-to-rent, co-living, HMO, and universities.
Sayantan Biswas, chief executive and co-founder of VerbaFlo, said: “The PBSA market is experiencing some headwinds in terms of occupancy.
“With the cost-of-living continuing to rise, room affordability is a real sticking point for students. It’s a leading factor in a behavioural change being felt across the sector.
“Operators can’t afford to miss a single lead or resident enquiry, at a time when speed, consistency and quality of service could be the point of difference that secures a booking or satisfies an enquiry.
“VerbaFlo’s AI helps property management teams work smarter by engaging tenants instantly across multiple communication channels in over 180 languages, reducing response times, and ensuring every bed is filled.”
The platform now generates $100k in monthly revenue, with over $1.6M in contracts signed, and is projected to cross the threshold of $1.5M in annual revenue by December this year.
VerbaFlo is on track to reach 40% PBSA market share by May 2026, as operators turn to automation to streamline and offset rising operational pressures.
Some properties are under-occupied in major universities, owing to rents outpacing the private sector.
According to Cushman & Wakefield’s 2025 UK Student Accommodation Report, the city struggling the most is Sheffield, which has seen a 17.3% drop in demand.